Everyone faces issues with managing apps. If you are among them, then you don’t need to hesitate. Feel free to reach out. You are here because the app is not behaving the way it should. Maybe you are facing difficulty with the login or the transactions. This content will cover every problem the payers are facing.
The problems can be:
Problem 1: B9 Deposit Successful, But Money Not Showing
Most people searched for this issue. And this feels alarming. So, let’s understand why this problem happens. The B9 Game has Easypaisa or JazzCash as its payment methods. Somehow, this communication lags. Your mobile wallet shows the debit, but the PKR deposit tracking does not confirm it. So in this situation, you do not need to panic.
Follow the steps:
Step 1: Wait for 20 minutes and do not refresh repeatedly. Also, ensure that you don’t send the deposit again, as it will cause trouble.
Step 2: Open your wallet. Check the transaction history. And also, open your JazzCAsh or EasyPaisa history. Take a screenshot of both of them.
Step 3: Share the screenshots with the live chat support team.
Problem 2: B9 game Account temporary Blocked
Some also complained about this problem; a block account does not mean a ban. It is just a security flag. It is due to some reasons, and the reasons may be: multiple dialed login attempts, login from a different IP address, use of VPN, and unusual transaction patterns. This is a security issue and results in a ban on your account. So, in this regard, what you need to do is:
Step 1: Stop trying to log in for a while
Step 2: Go directly to the B( support team without login into your account. Tell them what difficulty you are facing. You can contact them through WhatsApp, Telegram, and official B9 game customer support.
Step 3: They will ask for our identity. Provide them
Step 4: Follow their instructions. If they ask for OTP, do provide them.
Step 5: You will get your account back in 1 to 6 hours after the identification of your account.
Problem 3: B9 Game OTP Not Coming on Jazz SIM
The OTP (one-time password) also depends on your network. Jazz SIM OTP failure is the most common complaint. Why does it happen? It may be because of network congestion on JAzz’s SIM, temporary SMS service interruption, or a low signal. What you need to do is to follow the steps below:
Step 1: Firstly, check your phone’s signal. If it is low, move to a location with a better coverage area.
Step 2: You can wait for 60 seconds before tapping resend.
Step 3: Avoid tapping again and again. It will cause congestion.
Step 4: If the above methods do not work, simply contact the B9 Game live directly. Or, you can change your SIM.
Problem 4: B9 Game withdrawal rejected, Automatic Refund.
Initially, you need to understand the refund process. Let’s know what actually happens when a withdrawal is rejected. The B9 game’s system returns the amount to your wallet. Your easypaisa/jazzCash does not get the amount. This is the automatic refund process. You need to check your balance in your B9 game’s wallet. There are several reasons for this rejection, such as a wallet number mismatch or an amount below the threshold. You have to check your wallet number and amount in your phone before proceeding.
Problem 5: App crashing or not loading
In this regard, clear the cache first. 90% of such problems are solved by clearing the cache. If it is not working, then reinstall the latest APK from the official site. This will definitely work. To clear cache, go to Settings> Apps>B9 Game>storage>clear cache. This method does not delete your account. It will just remove the temporary files.
Problem 6: How to find the B9 Game customer support agent number
Scammers are all around. They scam people by providing wrong information, such as a fake WhatsApp number, and try to steal money. Players need to stay away from such people. When you search “B9 gameWhatsAppp number” on Chrome, you will get a fake number, obviously. The only safe way is to go to the official B9 game website and scroll down. You will find the number.
Never use a number from Facebook, unofficial Telegram groups, or YouTube videos.
Keep in mind that the legal and official support agents do not message the users first. If someone tries to contact you, do not respond. Official support channels are: In-App live chat, official WhatsApp number, email,l and official telegram.
Problem 7: Balance not displaying correctly
If you face issues with the display of your balance, then the first thing you can do is to forcefully close the app. Then, reopen it. This will solve your issue. If not, then go to your phone’s settings and clear the cache. Otherwise, you can go to the In-App live chat and wait for an agent to enter the live chat. Share your problem with him; he is there to help you and sort out your issue.
FAQs
My B9 game crashes every time I start the game. Ho do I fix it?
You need to clear the cache first. If your app continues to crash, then uninstall the app. Download the B9 game APK latest version from its official website and install it again.
B9 game is loading on wifi but not on my Jazz SIM, why?
Some mobile carriers apply filters that somehow block gaming platforms. Tey changing your DNS settings, maybe it works. Otherwise, use the rowser instead of the app.
I mistakenly gave my info to fake support agents. What do I do now?
Change your password as soon as possible from a trusted device. After that, contact the official live chat support and tell them about your issue, ask them to flag your account for security review, and tell them to do it within a few minutes, as it is urgent.